Transactional messaging should not depend on a third-party SaaS.
Every major email SaaS provider introduces the same set of risks: deliverability dependency, pricing exposure, data residency questions, and a single point of failure for critical authentication flows. When your OTP delivery service goes down, your auth layer goes with it.
For a platform that controls its own authentication infrastructure, outsourcing message delivery to a third party is a contradiction. The messaging layer needs to be as owned and auditable as everything else.